FAQs
FAQs
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
I have a discount code, how can I use it?
At checkout, you will see a box labeled “Discount code” or “Gift card.” Simply enter your code there and click “Apply.” The discount will be deducted from your order total automatically.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
I have problems adding items to my shopping cart?
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
What is spray foam insulation used for?
Spray foam insulation provides an airtight, seamless barrier that improves energy efficiency, reduces noise, and prevents air and moisture leaks. It is ideal for sealing walls, ceilings, windows, doors, and other construction areas.
Is spray foam insulation safe to use indoors?
Yes. When applied correctly with proper protective equipment, spray foam insulation is safe for indoor use. Always follow safety instructions and ensure good ventilation during application.
Can aquarium silicone be used with all types of fish tanks?
Yes, our aquarium-grade silicone is specially formulated for freshwater and saltwater aquariums. It is 100% non-toxic after curing, making it safe for fish and aquatic plants.
How long does aquarium silicone take to cure?
Aquarium silicone typically cures within 24–48 hours depending on the thickness and humidity. Always wait until it is fully cured before filling the tank with water.